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HIPAA-Compliant Electronic Signatures

Protecting sensitive patient data like Protected Health Information (PHI) is paramount in healthcare. That’s why choosing tools that adhere to the same strict privacy and security standards you do is crucial.

Recently, BoldSign became HIPAA compliant. This means organizations with HIPAA compliance and their third-party partners can confidently use BoldSign to securely obtain electronic signatures for their healthcare data.

What is HIPAA?

The Health Insurance Portability and Accountability Act (HIPAA) of 1996 mandates the confidential handling of PHI. This act empowers patients with greater control over their medical records and sets national standards for safeguarding sensitive healthcare information.

HIPAA privacy rules require healthcare providers, organizations, and their business associates to implement procedures that ensure the confidentiality and security of PHI throughout its transfer, receipt, handling, and sharing.

How BoldSign Ensures HIPAA Compliance

Here are some things to look for while choosing a HIPAA compliant electronic signature platform.

Robust data security

All electronic data must be encrypted, and any hosting services used by your electronic signature provider must also provide a high level of security. In BoldSign, your data is protected by high security and privacy standards in the industry.

Reliable uptime

Patients require consistent access to their ePHI. Choose a provider with a dependable track record to ensure accessibility. In BoldSign we have almost 99.99% uptime record. You can track our uptime status form here – BoldSign Status.

Data location

For HIPAA compliance, data must be stored within the United States region. BoldSign is hosted on the Google Cloud Platform and Microsoft Azure servers in the US East data center. This provides the highest level of assurance that your data is safe and secure.

Access restrictions

The software should provide features like two-factor authentication and IP restrictions to safeguard PHI access. BoldSign supports two-factor authentication (2FA) for accessing the accounts in secured way and allows IP restriction too.

Business associate agreements (BAA)

The provider must be willing to sign a BAA with your organization. Here in BoldSign, we are always ready to sign a BAA as we mentioned above.

Also please remember, adhering to these guidelines alone doesn’t guarantee HIPAA compliance, but these are the top few checklists to choose a reliable electronic signature provider. Always consult with an expert when implementing new systems.

How to enable HIPAA compliance – How to Sign BAA with BoldSign

To enable a HIPAA compliance, you must sign a BAA with the electronic signature provider. In BoldSign, you can do the below to get the BAA signed.

  • If you’re an existing BoldSign user, you can contact your dedicated sales manager for signing BAA.
  • If you are an evaluator or someone who just want to check about our HIPAA compliance, you can contact our support team or the chat support in BoldSign website. We are always ready to sign a BAA.

Key considerations after enabling HIPAA on your account

In BoldSign the below things will be restricted once you have signed BAA with us to ensure the HIPAA standards.

  • CCing Others: HIPAA compliant solutions disallow CCing others on signature requests to prevent unauthorized access to PHI. In BoldSign, once you have enabled HIPAA the option to CCing users wil be automatically disabled.
  • PDF Copies: HIPAA compliant platforms prohibit sending signed documents being emailed to prevent potential breaches. Instead, we send the completed documents as links where only the authorized person can access it.
  • Sharing PHI via Titles & Messages: Remember, HIPAA regulations extend beyond documents themselves. Avoid including identifiable patient information (PHI) in the title or message accompanying your signature request.
  • User Permissions: Granting users more permissions than they need can lead to accidental sharing of sensitive patient information (PHI). To prevent this, ensure you only grant permissions essential for their tasks and conduct regular audits to identify and remove unnecessary access.

Common HIPAA Violations to Avoid

To help illustrate what a HIPAA violation might look like when it comes to patient communications, here are two examples:

  • Sharing an account: The rise of remote work presents challenges for organizations bound by HIPAA's security requirements. Lost or unattended devices can expose PHI to unauthorized access by family, friends, or even malicious actors.
  • Lacking employee training on HIPAA compliance: Untrained employees might unknowingly disclose protected health information (PHI) to unauthorized individuals, share login credentials, or leave devices containing PHI unsecured.
  • Unattended or lost devices: The rise of remote work presents challenges for organizations bound by HIPAA's security requirements. Lost or unattended devices can expose PHI to unauthorized access by family, friends, or even malicious actors.
BoldSign can help mitigate these risks through features like restricting user profiles with granular roles and permissions, along with plans that include IP restrictions.

Most common scenarios for using eSignatures in healthcare

The below are few situations which are essential use cases for HIPAA standards in the healthcare industry.

  1. Patient intake and consent forms

  2. Clinical trials and research

  3. Patient authorizations forms

  4. Financial documents of patients

  5. Lab results and discharge summaries

  6. Medical review documents

  7. Referral documents related to healthcare

FAQ Related to HIPAA Compliant Electronic Signatures

Do I need a Business Associate Agreement (BAA) with the eSignature provider?

Yes, if the provider stores or transmits PHI. The BAA outlines both parties’ responsibilities in protecting PHI.

What types of documents can be signed electronically with a HIPAA compliant eSignature?

Any document containing PHI, such as consent forms, prescriptions, lab results, etc.

Who can use a HIPAA compliant eSignature?

Healthcare providers, covered entities, and their business associates.

Is eSignature allowed under HIPAA?

Yes, but it must meet specific requirements to be considered HIPAA compliant.

Conclusion

By understanding HIPAA regulations and choosing compliant tools like BoldSign, you can ensure the secure handling of sensitive patient data and safeguard your organization’s compliance.  If you have any questions about our HIPAA compliance or our security and compliance standards, please don’t hesitate to reach out to our support team.
Picture of Meikanda Nayanar

Meikanda Nayanar

A veteran product manager at BoldSign, boasting a decade-long journey as a .NET developer. With a rich history of leading product development across diverse technologies like Windows Forms, WPF, UWP, Xamarin.Forms, Flutter, and MAUI, Meikandan brings a unique blend of technical expertise and strategic insight to the table.

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Picture of Meikanda Nayanar

Meikanda Nayanar

A veteran product manager at BoldSign, boasting a decade-long journey as a .NET developer. With a rich history of leading product development across diverse technologies like Windows Forms, WPF, UWP, Xamarin.Forms, Flutter, and MAUI, Meikandan brings a unique blend of technical expertise and strategic insight to the table.

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